LBS Hub

LBS Hub FAQs

• What is LBS Hub?

  LBS Hub is our new alumni and student engagement platform to enable you to stay connected to your worldwide alumni network. It is the new home for alumni clubs, the alumni directory and online mentoring.

• How can I report an issue or share feedback

  You can report an issue or a breach of the Platform Terms and Conditions of Use and share feedback by contacting alumnirelations@london.edu, or if your query is more urgent you can call +44 (0) 207 000 7270 (office hours 09:00 – 17:00 London time). We appreciate you taking the time to contact us and aim to answer queries within one working day.

• Do students have access to the LBS directory in LBS Hub?

  Yes! Students can search within LBS Hub for any alumni they are interested in speaking to for mentoring purposes. We will be regularly reviewing the scope of the platform and making plans for development. Please note that all alumni information that is updated on LBS Hub will also be automatically updated in the Portal Directory.

• Why do I have to re-join my alumni club on LBS Hub?

  The School is undergoing an alumni club migration exercise to enrol active Portal club members into their corresponding club on LBS Hub. This will only capture the alumni club members that the School have deemed to still be active so it is recommended that alumni re-join the clubs on LBS Hub that they wish to sign up to, if they have not been automatically enrolled in order to stay up-to-date on upcoming activities in their area.

• How do I complain if I feel that a discussion post on LBS Hub is inappropriate?

  You can report a discussion post by clicking on the ''report'' button, which will give you the opportunity to state your reason and then trigger an alert to our Alumni Engagement team. If you would like to contact us directly or have any concerns, please email us at alumnirelations@london.edu, stating the club and the nature of the post.

• How do I get to Careers Central? Is this in LBS Hub?

  Degree alumni can still access relevant careers services to them by visiting the Alumni Career and learning page. Entrance to the careers job board and CV database is currently still accessible via Portal.

• How do I make my email address visible to others in LBS Hub?

  Go to your Profile and set this in the Email/Web section by clicking on the Edit button.

• What is an LBS ID?

  If you are an LBS alumnus/a, you may need to register your personal email address (which will become your new LBS ID). If you are not an alumnus/a, then you can log in as normal.

• Why do we have LBS Hub?

  We have listened to your feedback and provided a modern, user-friendly platform to connect with your class mates and the School. We moved the alumni directory and alumni clubs from Portal to the new modern and easy-to-use LBS Hub platform. It makes searching for and connecting with classmates much easier, provides flexible mentoring options and houses clubs in a user-friendly way, including being able to link your social media feeds and add events and photos.

• Im having trouble logging in – who can I contact?

  If you have trouble logging in here are some tips:

  • Check your username - make sure you are using the email address registered for LBS Hub, rather than your LBS Hub student username
  • Clear your cache data - if you receive a ''bad request' or ''invitation redemption failed'' error message, clear your browser's cache and try logging into the service again
  • Reset your password - please take a look at the advice from Microsoft or Google, depending on the email address you have registered for LBS Hub.
  • If you are still having trouble, contact our IT Team via help@london.edu.
• Does LBS Hub completely replace all the services Alumni use via portal?

  LBS Hub will be replacing the directory and clubs functions of Portal, though there will be a transition period until these are hidden. There will still be a small number of services on Portal after LBS Hub is launched, and several of the Portal pages will still be available. However LBS Hub will be your main platform for alumni activities going forward - as you will find more information available either via london.edu/alumni or LBS Hub.

• Where do I go if I want to read and participate in student discussions?

  Student clubs are still accessible via Campus Groups, or alternatively the wider general campus community discussions will remain available on the Portal.

• How do I adjust my notifications so that I am not getting messages about every post that goes on a discussion board?

  Discussion boards in LBS Hub are related to the club(s) that you are a member of. Unlike Portal, there is no 'General' discussion board that everyone can post in, so for the moment the general Campus Community discussion will remain there. To set your preferences for what you receive emails about, go to Clubs>My Clubs. Click on the club, then click on the Club Settings button. Select the Notifications option from the menu and check the boxes for the activities you would like to receive notifications for.

• Can I directly message people in LBS Hub?

  LBS Hub allows you to send a message to another alum through the system. The recipient will also receive an email to notify them of the message if they have set this in their profile. It is possible to give your consent for your email address to be shown as well, in which case, you can email them directly.